● 03.23.21

●● ‘Self-Service’ is Just an Unjust Disservice by Selfish Business People

Posted in Videos at 8:50 am by Dr. Roy Schestowitz

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http://techrights.org/videos/war-on-cashiers.webm

Summary: The “war on cashiers” is arguably a more urgent problem and pressing threat than the "war on cash"; the poem below accompanies the video above

THE TABLES have turned

Workers were spurned Customers got burned

The customers were employed For $0 per hour they got toyed Doing the work on iOS and Droid

The innovation was nill All they got was a bill Left to train themselves at the till

Bagging was no longer possible Cashiers were perfectly capable For their dismissal we were collectively culpable

The machines do nothing As if a screen and a voice can do something The customer handles everything

To those who know their inventories and their prices Their customers are not vices They depend on them for their enterprises

The profits went up The prices went up Unemployment went up

Multiple GUIs you train for Nothing unified for you, sir No specialisation, just a machine on the floor

Technology would make life easier, they said As long as you mastered the workflow and paid Customer service would imminently fade

“Help me out here, I got stuck, I have a question” More training required, they replied, we can talk, but not action

It’s healthy, they’ve insisted No human contact, they’ve pleaded Because hundreds of people touching the machine, unimpeded

The queues have grown longer The anger gets stronger No social distancing, no physical border

Over time cash too is rejected “Card only” machines, with physical change never ejected* Anonymous purchases are becoming outdated

“It’s simple,” they’ve promised to us Unless there’s a discount, cancellation, wrong charge, or some fuss

Cashback bygone No manager on the phone CEOs on their throne Mellowing their tone █ ____* The “war on cashiers” contributes a lot to the “war on cash” and exacerbates inequality, poverty etc.

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